White-label operations
A team that works behind your brand, processes and customer experience.
Managed outsourcing that works like part of your business.
Build capacity through white-label teams, managed services and support centres operated with clear processes, supervision and technology.
People, process and technology under one operating model.
John Digital’s BPO line helps organisations move recurring work to a managed team without losing visibility or control. We define the service, prepare the team, establish quality checks and manage the operating rhythm.
- Defined scope and service standards
- Trained teams and active supervision
- Clear reporting and escalation
- Technology-enabled delivery
Flexible delivery models.
Choose a structure that fits your brand, operating model and level of control.
Managed services
John Digital manages the people, workflows, quality controls and ongoing delivery.
Dedicated support centres
A focused operating team configured around your channels, volumes and service requirements.
Work you can outsource with confidence.
Start with one defined function or build a broader managed operation over time.
Call centre operations
Structured inbound and outbound calling based on approved scripts, workflows and escalation rules.
Customer support
Customer assistance across agreed channels, supported by clear knowledge and service procedures.
Transcription
Audio and video transcription with defined formats, review steps and quality expectations.
SI training operations
Human review, annotation and structured data work that supports the preparation and improvement of SI systems.
Back-office processing
Repeatable information, coordination and administrative tasks delivered through managed workflows.
Campaign and lead operations
Lead organisation, response coordination, follow-up preparation and recurring campaign support.
Kenyan delivery. Global standards.
Based at Konza Technopolis, John Digital combines Kenyan talent and local operating knowledge with the structure required to support regional and international organisations.
Every engagement begins with the work itself: the channels, volumes, tools, responsibilities, service expectations and controls needed for reliable delivery.
Let’s define the work, team and service standard.
Talk to us about a white-label team, managed service or dedicated support operation.